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So I am of the world view that you get out what you put in… if not right away at least eventually.

 

Give to get, you know?

As such, I put an outrageous amount of work into providing a high quality service with exceptional customer service because to me, there is nothing more valuable than my reputation and the reputation of my business. I hope you have felt and benefited from my labors as I am very proud of what “my baby” has grown into these days!

green cleaning boss ladyLately I have been challenged with some staffing issues. Namely that there is too much work and not enough hands to do it all. I was unfortunately blind-sided by an employee (full-time) who quit without notice (this has only happened to me twice in the 6 years I have had employees!)… boy did I cry about that one… As boss-lady, I am responsible to make sure the slack is seamlessly (well… as seamlessly as possible) picked up so as no client felt more than a slight wrinkle when it felt like my whole world was collapsing in on me.

It may seem overly dramatic, but I’m also 6-months pregnant with hormones all up the left AND we were just forced to rip the tub/shower out in the second bathroom which is a huge project when you’re DIY-ing it. It’s been really difficult for me these past couple months to be able to be cleaning 40 hours a week AND hiring AND all the emails, voicemails, etc. I felt so guilty every time I saw that I had 7 walk thru requests and 19 emails from clients to respond to, but just couldn’t emotionally bring myself to get to them any faster than every few days. So I apologize if anyone has felt as though I have been negligent in my duties or just outright ignoring you.

But the great news is that I have solved my training woes and that has closed up all quality gaps. I have felt inundated with digital responsibilities, BUT I have to say that putting out fires has NOT been something I’ve had to deal with. So on the whole, my complaints are purely physical.

mopping posture - green cleansAlso great is that my body is crazy amounts of strong since I’ve been cleaning as much as I have been lately! With my first kid I had to stop cleaning around 5 months because I honestly thought my back was going to break every time I mopped! But we’ve since gotten new mops AND I have done a lot of work with Cascadia Pilates and have learned a lot about posture and how to hold myself up straight. Thank you, Cascadia!

And even better is that there is a very bright light at the end of the tunnel. After a month of bad ju-ju in the recruiting and hiring realm of business, it looks like it was just a freak streak of luck! I have not one… not two… but three AWESOME, friendly, personable, loyal, hardworking new full-time hires in the pipeline and will be up to speed in only a couple more weeks! Hooray!

to the point TO THE POINT

Here’s the point of my long story… we are again going to be in a position where we can:

  1. Be flexible! Need to reschedule? Not a problem!
  2. Accept new clients! Have a friend you want to refer? Send them our way!
  3. Keep 3 more full-time people busy!!!
  4. I will have time to do some of the projects I really, really want to do! (Efforts to keep these people employed!)

One project is to be a connection point for our clients… Need a carpet cleaner? Need your air ducts cleaned? Want a good recommendation for a hair salon? I would like to be able to offer a starting point on your hunt for the right service!

So… do YOU have any favorite businesses that you would like to recommend to others? I want to know! Because I am going to reach out to these businesses and see what sort of special exclusive deals or discounts I can negotiate for recurring clients of CA.

I think it would be so much fun to be able to leave all of our clients a coupon for a free appetizer or something for a neighborhood restaurant on their cleaning days because I know you come home and just look in awe of your sparkling kitchen and are hesitant to cook. 😉

OR! Say a client of ours has a cat with some intestinal issues that did a number on their wool rug (this happened to me once… I didn’t know what to do!)… I want to be able to leave a coupon for 20% off drop-off rug cleaning for Gallagher’s Carpet Cleaning.

You know… useful stuff.

Can we promote you?

Our clients are seriously the best clients in Portland. Genuine, hardworking people. For illustrative purposes: our clients chase us to make sure we get paid instead of us chasing them. Yes. I have only had one bounced check… ever.

For that reason I want to promote our clients first.

Do you have a business or anything that I can tell other clients about?

Can I write a blog post about you? (Wahoo backlinks!)

Do you have some sort of coupon, discount, or promotion I can share with our other clients?

How can we help YOU?!

Send me an email: hello@cleanaffinity.com

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