Access / Entry
We do not keep clients’ keys for everyone’s safety and security. We have clients use different modes of entry to let us in your home:
- Someone is home to let us in
- Hide a key and let us know of location
- Lockbox/keypad – we just need to know the combination!
- Whatever that may be, just let us know ahead of time so our techs know what to do.
Lock Out Policy
If we are genuinely unable to access your home after 30 minutes (we will call/text/wait etc.) and we don’t hear from you then we charge a $100 lockout fee because we are still paying our techs for their time and work.
Cancellation Policy
We do ask you to give us at least 48 hours notice if you need to cancel or reschedule your cleaning. This is why we send out reminder emails at least 3 days before your scheduled cleaning. If you cancel with less than 48 business hours notice, we do have a $100 late cancellation/lockout fee because we will still pay our techs for their time.
Skipped Cleaning Policy
If a cleaning is skipped, it will take a little extra scrubbing to keep everything up to our standards (and yours!) This is especially true of monthly service. Please know if you skip a clean, we will add 25% more to the next visit so that we can get everything back to where it needs to be.
Special Requests, Add-On Services, Upgrades
We are happy to accommodate most special requests! If you think of something extra you need done on your next clean, just let us know! The sooner the better so we have room in the schedule.
We send out reminder emails three business days ahead of time with a form for you to fill out with any special requests that are NOT additional services (ex: focus on the baseboards, extra love in the kitchen, etc)
If you want to add on an additional service like an oven clean or blinds, things that need more time, we need to know ahead of time because there is an additional charge/time needed. Send us an email directly!
Payment Terms
We accept credit and debit cards only, and a card must be on file with us before we show up for your first clean. Nothing is charged until service is complete, it’s just to confirm your spot.
If you get recurring service with us, we will keep the card on file for future billings, but you can change the card on file any time.
Gratuity
Tips are always welcome but certainly not required. You can leave cash for your cleaner(s) – but please leave them a note telling them it’s for them otherwise it won’t be touched. We can also always add a tip on to your cleaning invoice that will be paid directly to them on their next paycheck – just send us an email!
Desk Policy
We will not touch any paperwork or important looking items on a desk. We very much want to respect your space. We will move things like keyboards and staplers to dust under/around. We are happy to not touch anything you tell us to.
Client Privacy & Personal Space
It is our policy not to open drawers or cabinets except for those in the kitchen. For us to get your kitchen really clean, we feel we need to clean around cabinet hinges and the tops of drawers.
We will open all doors to vacuum the closet floors as much as possible. If there is any room or space we shouldn’t clean or open, just let us know.
Privacy Policy
For details on our privacy policy see our privacy policy page
SMS Terms & Conditions
By consenting to CIB VENTURES LLC, also known as Clean Affinity, SMS marketing via our subscription tools, you agree to receive recurring text notifications for appointment reminders, text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of service.
If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can also email us at [email protected] to opt out of any messages and notifications.
For any questions, please text HELP to the number you received the messages from. You can also contact us at [email protected] for more information.
We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
Your right to privacy is important to us. You can see our Privacy Policy to determine how we collect and use your personal information.
Changing Bed Sheets
Removing and replacing sheets on the bed is not assumed with regular service and must be requested. It is our policy to make and tidy all beds and fluff pillows as long as the bed is clear.
If you would like your sheets changed, let us know so we can add the extra charge to your service and update our notes.
Our universal symbol that you want the sheets changed is for you to leave a set of clean, folded sheets on the bed. (if they aren’t folded just leave a note that they’re clean).
For safety reasons we only change the sheets on the bottom bunk on bunk beds.
Garbage / Recycling
We consolidate bathroom trash as part of regular service, but other services just need to be requested and we are happy to take out any garbage/recycling or take bins to or from the curb. Just let us know so we can add it to your notes.
Bathmats
Our default is to shake and replace the bathmat. If you would like it put somewhere else, just let us know.
Blinds and Shutters
We do not clean mini blinds (aka venetian blinds) but if you have large/slat blinds, we can clean them for an extra charge (takes extra time), just let us know ahead of time so we can schedule it.
Dishes Policy
Dishes are considered a daily task and are not considered part of a regular maintenance clean. If there are just a few dishes, of course we are happy to knock those out for you so that we can get to scrubbing the sink and counter.
We will only do as many as will safely fit on the drying rack and/or a standard dish towel on the counter without having to dangerously stack the dishes.
Pet Guidelines
We love pets!
If your pet has special needs to be happy or should be left alone, just let us know about any pet instructions.
We don’t service animal waste for safety reasons. If we find a little surprise in your home from one of our furry friends we will carefully clean around it and leave you a note to let you know.
Our Technicians
Our technicians are fully insured, professionally trained and paid handsomely for your peace of mind. We perform background checks for all employees. Whenever possible, we send the same technician to your home, but due to vacations, illness, or other unforeseen circumstances, we cannot guarantee the same technician every visit.
Referrals!
Much of our new business comes from referrals by happy clients! We are honored by your confidence and are pleased to offer you a free fridge or oven clean for every referral that mentions you!
Damage and Breakage
We of course try to be as careful as possible in your home, but accidents sometimes happen. If something gets broken, we will notify you right away and work with you on a solution to make it right!
We Do Not Service
- Bio-hazards (mold, blood, vomit, feces, soiled sheets, etc.). We have a great company we can refer for these services.
- Excessive clutter (we will clean all visible surfaces)
- General organization
- Heavy scrubbing of walls
- Animal waste/pet litter
- Insect infestation
- Carpet cleaning (beyond vacuuming)
- Exterior windows
- Interior of: washing machines, dryers, or dishwashers