Clean Affinity
Effective Date: January 1, 2026
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
Clean Affinity (“we,” “us,” or “our”) does not share customer opt-in information, including phone numbers and consent records, with affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
1. Information We Collect
We collect the following types of information:
Personal Information:
- Name, email address, phone number, and physical address
- Payment information when you request a quote or purchase services
- Opt-in records and timestamps for communication channels including SMS and email
Non-Personal Information:
- IP address, browser type, and device information
- Website usage patterns and analytics
- Cookies and similar technologies
Customer Communication:
- Records of inquiries and service requests
- Appointment details and preferences
- Service history and feedback
2. How We Use Your Information
We use collected information for:
- Providing and improving our services
- Processing transactions and payments
- Communicating regarding inquiries, appointments, and promotions
- Enhancing website functionality and user experience
- Fraud prevention and security purposes
- Maintaining records of communication preferences and consent
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS/text messaging services, you agree to receive text messages from Clean Affinity related to appointment reminders, quote follow-ups, scheduling updates, service notifications, customer support communications, review requests, and promotional offers.
Opt-In & Consent:
- You will only receive messages if you have explicitly opted in
- Separate consent is collected for promotional/marketing messages and customer care/service notifications
- We maintain records of opt-in actions and consent preferences
- We comply with the Telephone Consumer Protection Act (TCPA) and applicable laws
Opt-Out Instructions:
- You may opt out at any time by replying STOP to any message
- You may reply HELP for assistance
- Opt-out requests are processed promptly
Message Frequency & Content:
- Message frequency varies depending on your interactions with our business
- Messages may include appointment reminders, scheduling updates, service notifications, quote follow-ups, review requests, and occasional promotional offers
- Message and data rates may apply
SMS Data Protection Statement:
No mobile information will be shared with third parties or affiliates for marketing/promotional purposes. Text messaging originator opt-in data and consent information will not be shared with any third parties, excluding messaging providers and vendors necessary to deliver SMS services.
Carrier Disclaimer:
- Carriers are not liable for delayed or undelivered messages
4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information. We may share information with:
Service Providers:
- Third-party vendors who assist in our operations, such as payment processing and appointment scheduling
- SMS aggregators and providers solely for the purpose of delivering messages you have consented to receive
- Service providers are contractually obligated to maintain confidentiality and security
Legal Compliance:
- If required by law or legal process
- To protect our rights or respond to valid law enforcement requests
Business Transfers:
- In connection with mergers, acquisitions, or sale of business assets
- Your information will remain protected under this Privacy Policy
All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with third parties excluding messaging providers necessary to deliver SMS services.
5. Data Security
We implement reasonable security measures to protect your personal information, including:
- Encryption of sensitive data
- Secure access controls
- Regular security reviews and updates
- Employee training on data protection
- Secure backup and recovery procedures
While we strive to protect your information, no electronic transmission or storage method is 100% secure.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Analyze site traffic and usage patterns
- Remember preferences
- Improve website functionality and user experience
- Measure service effectiveness
You may manage cookies through your browser settings.
7. Your Rights & Choices
You have the right to:
- Access, update, or delete your personal information
- Opt out of marketing emails through unsubscribe links
- Opt out of SMS messages by replying STOP
- Request information regarding how your data is processed
- Withdraw consent for future communications at any time
To exercise these rights, contact us using the information below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The latest version will always be posted on our website with the effective date listed above.
10. Contact Us
If you have questions regarding this Privacy Policy or how your information is handled, please contact us:
Clean Affinity Email: [email protected] Website: https://cleanaffinity.com/
By using our website and services, you consent to this Privacy Policy.