We do not keep clients’ keys for everyone’s safety and security. We have clients use different modes of entry to let us in your home:
- Someone is home to let us in
- Hide a key and let us know of location
- Lockbox/keypad – we just need to know the combination!
Whatever that may be, just let us know ahead of time so our techs know what to do.
If we are genuinely unable to access your home after 30 minutes (we will call/text/wait etc.) and we don’t hear from you then we charge a $100 lockout fee because we are still paying our techs for their time and work.
We do ask you to give us at least 48 hours notice if you need to cancel or reschedule your cleaning. This is why we send out reminder emails at least 3 days before your scheduled cleaning. If you cancel with less than 48 business hours notice, we do have a $100 late cancellation/lockout fee because we will still pay our techs for their time.
If a cleaning is skipped, it will take a little extra scrubbing to keep everything up to our standards (and yours!) This is especially true of monthly service. Please know if you skip a clean, we will add 25% more to the next visit so that we can get everything back to where it needs to be.
We are happy to accommodate most special requests! If you think of something extra you need done on your next clean, just let us know! The sooner the better so we have room in the schedule.
We send out reminder emails two days ahead of time with a form for you to fill out with any special requests that are NOT additional services (ex: focus on the baseboards, extra love in the kitchen, etc)
If you want to add on an additional service like an oven clean or blinds, things that need more time, we need to know ahead of time because there is an additional charge/time needed. Send us an email directly!
We accept credit and debit cards only, and a card must be on file with us before we show up for your first clean. Nothing is charged until service is complete, it’s just to confirm your spot.
If you get recurring service with us, we will keep the card on file for future billings, but you can change the card on file any time.
Tips are always welcome but certainly not required. You can leave cash for your cleaner(s) – but please leave them a note telling them it’s for them otherwise it won’t be touched. We can also always add a tip on to your cleaning invoice that will be paid directly to them on their next paycheck – just send us an email!
We will not touch any paperwork or important looking items on a desk. We very much want to respect your space. We will move things like keyboards and staplers to dust under/around. We are happy to not touch anything you tell us to.
It is our policy not to open drawers or cabinets except for those in the kitchen. For us to get your kitchen really clean, we feel we need to clean around cabinet hinges and the tops of drawers.
We will open all doors to vacuum the closet floors as much as possible. If there is any room or space we shouldn’t clean or open, just let us know.
We use this information to send you text notifications for appointment reminders, text marketing offers, and transactional texts, including requests for reviews from us. Opt-in data and consent for text messaging will not be shared with any third parties except for messaging partners, for the purpose of enabling and operating our text messaging program.
Opt-In consent data and mobile numbers will not be shared with any third parties.
Personal information will not be shared or sold to third parties for marketing purposes.
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How We Disclose Your Personal Information
We may disclose your personal information in the following ways:
To Our Service Providers and Contractors. We may disclose your personal information to service providers and contractors that provide services and support to us. We contractually require service providers and contractors acting on Clean Affinity’s behalf to take reasonable steps to protect your personal information and to not use your personal information for any purpose other than that for which it was given to the service provider or contractor.
To Regulatory Authorities. We may disclose your personal information to regulatory authorities such as federal, state, or local agencies as required by applicable law.
To Financial Services Entities. We may disclose your personal information to financial institutions, credit agencies, and other financial services entities that provide financial and auditing support services for Clean Affinity.
To Third Parties to Fulfill Legal Obligations. From time to time, we may disclose your personal information with other parties as required pursuant to a valid legal warrant, subpoena, court order, or other legal or regulatory mandate, or as necessary for Clean Affinity to defend to assert legal claims.
To Third-Party Analytics Companies. We use selected third parties to collect data about how you interact with our website and apps. This information may be used to, among other things, improve the functionality of our website and services.
To Potential Business Partners. We may disclose or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
To Other Parties. From time to time, we may disclosure your personal information to parties such as law enforcement or other government agencies when we, in good faith, believe you or others are acting unlawfully, when we believe it is necessary or appropriate to satisfy any law, regulation or other governmental request, to operate our business properly, to protect or defend our rights or the rights or well-being of our users, and when we believe disclosure is necessary or appropriate to protect the health and safety of our employees, other consumers, and the general public.
Clean Affinity does not “share” personal information as that term is used in the California Consumer Privacy Act.
We retain your personal information based on legal requirements or business needs. Generally, we only retain personal information for as long as is reasonably necessary for our business purpose or as required by law. Customer data is typically retained for the duration of the relationship with Clean Affinity and for an additional 5 years from end of customer relationship, subject to legal or business needs for a longer retention period.
Email Communications: You can opt-out of receiving certain email communications from us at any time by following the unsubscribe link in the footer of the email or by contacting us in the manner described in the “Contact Us” section of this Policy. Opting out of email communications does not mean Clean Affinity will not contact you about your account or your service.
Voice Calls, Texts and SMS Messages
You may have the opportunity to receive occasional voice, text and SMS messages from Clean Affinity to receive updates on our products and services, or about products and services that we think may be of interest to you. Message frequency will vary. By providing your phone number and opting in to receive text messages, you expressly consent to receive these communications, including automated text messages to the phone number that you provide. Consent to receiving text messages is not required in order to receive products or services from Clean Affinity. Message and data rates may apply, and your carrier’s rates will apply. You can opt out of receiving future text messages or receive help by following the directions in the text message you receive. As we are located in the United States, international rates may apply depending on your location. We may disclose your mobile phone number to service providers with whom we contract in order to send you automated text messages, but we will not disclose your mobile phone number to third parties for their own marketing purposes without your express consent. Opting out of calls, texts and SMS messages does not mean Clean Affinity will not contact you about your account or your service. For example, current customers will continue to receive emergency notifications from Clean Affinity as required by law, and you cannot opt out of these communications.
Please reach out to [email protected] for any additional questions
SMS Terms & Conditions
By consenting to CIB VENTURES LLC, also known as Clean Affinity, SMS marketing via our subscription tools, you agree to receive recurring text notifications for appointment reminders, text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of service.
If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can also email us at [email protected] to opt out of any messages and notifications.
For any questions, please text HELP to the number you received the messages from. You can also contact us at [email protected] for more information.
We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
Removing and replacing sheets on the bed is not assumed with regular service and must be requested. It is our policy to make and tidy all beds and fluff pillows as long as the bed is clear.
If you would like your sheets changed, let us know so we can add the extra charge to your service and update our notes.
Our universal symbol that you want the sheets changed is for you to leave a set of clean, folded sheets on the bed. (if they aren’t folded just leave a note that they’re clean).
For safety reasons we only change the sheets on the bottom bunk on bunk beds.
We consolidate bathroom trash as part of regular service, but other services just need to be requested and we are happy to take out any garbage/recycling or take bins to or from the curb. Just let us know so we can add it to your notes.
Our default is to shake and replace the bathmat. If you would like it put somewhere else, just let us know.
We do not clean mini blinds (aka venetian blinds) but if you have large/slat blinds, we can clean them for an extra charge (takes extra time), just let us know ahead of time so we can schedule it.
Dishes are considered a daily task and are not considered part of a regular maintenance clean. If there are just a few dishes, of course we are happy to knock those out for you so that we can get to scrubbing the sink and counter.
We will only do as many as will safely fit on the drying rack and/or a standard dish towel on the counter without having to dangerously stack the dishes.
We love pets!
If your pet has special needs to be happy or should be left alone, just let us know about any pet instructions.
We don’t service animal waste for safety reasons. If we find a little surprise in your home from one of our furry friends we will carefully clean around it and leave you a note to let you know.
Our technicians are fully insured, professionally trained and paid handsomely for your peace of mind. We perform background checks for all employees. Whenever possible, we send the same technician to your home, but due to vacations, illness, or other unforeseen circumstances, we cannot guarantee the same technician every visit.
Much of our new business comes from referrals by happy clients! We are honored by your confidence and are pleased to offer you a free fridge or oven clean for every referral that mentions you!
We of course try to be as careful as possible in your home, but accidents sometimes happen. If something gets broken, we will notify you right away and work with you on a solution to make it right!
- Bio-hazards (mold, blood, vomit, feces, soiled sheets, etc.). We have a great company we can refer for these services.
- Excessive clutter (we will clean all visible surfaces)
- General organization
- Heavy scrubbing of walls
- Animal waste/pet litter
- Insect infestation
- Carpet cleaning (beyond vacuuming)
- Exterior windows
- Interior of: washing machines, dryers, or dishwashers